MacDonald Plumbing Supplies is pleased to offer free delivery* on all orders over £50.00 + VAT within our UK Mainland delivery areas.

Next Working Day Delivery

Our “In Stock - Next working day delivery” service is not guaranteed next day delivery. Orders placed before 3 pm (Monday to Friday) and complete will leave our warehouse the same evening. Any orders placed after this time will be processed as if received on the following working day. Our working days are Monday to Friday. We are closed at the weekend, and all UK bank Holidays.

Orders are dispatched using Royal Mail Tracked 24 Service and DPD, depending on the size and nature of the items. Both services rely on third-party networks from Aberdeenshire to your local delivery office. As such, we cannot guarantee 100% next working day delivery and are not liable for any loss or inconvenience caused by delays, including loss of income, profits, markets, reputation, customers, use, or opportunities.

Typically, 90-95% of orders arrive the next working day, but during peak periods such as Christmas, slight delays may occur.

Mixed Delivery Dates

If your order contains items with different delivery dates, your order will be sent out complete on the latest delivery date unless you contact us via your order confirmation email to request otherwise.

 Delivery Charges

• Orders under £50 + VAT will incur a £5 + VAT delivery charge within UK Mainland.

• We no longer deliver to the Channel Islands.

Free Delivery on Eastbrook Items

Until further notice, all Eastbrook items will be delivered free of charge anywhere in England, Scotland & Wales (Mainland only).

Please note Eastbrook items are restricted to Mainland UK delivery only.

Direct Supplier Delivery Charges

Certain items supplied directly from manufacturers carry additional delivery fees due to their size, weight, or fragility. These include:

• Worcester Bosch Spares: Flat rate delivery charge of £8.50 + VAT (£10.20 Inc VAT)

These charges will be added to any other delivery fees in your basket. Approximately 95% of these items are hand-delivered directly by the supplier.

Returning Direct Items (Eastbrook)

If you wish for the supplier to collect any unwanted direct items, a collection and re-handling charge applies:

• 25% charge per each item (Handling charges can increase the longer the time between delivery and collection.)

Delivery Cut-Off Time

Our cut-off time for next working day delivery on in-stock items is 3 pm (Monday to Friday). Any orders placed after this time will be processed as if received on the following working day.

Deliveries are tracked via Royal Mail, DPD, or Parcel Force, with some items delivered directly by suppliers. 

Certain remote or outlying areas may experience longer delivery times due to courier restrictions.

Liability Disclaimer

As we use third-party couriers, MacDonald Plumbing Supplies cannot guarantee 100% next working day delivery. We disclaim any liability for loss or inconvenience arising from delivery delays, including loss of income, profits, markets, reputation, customers, use, or opportunities.

Further Information

For enquiries about stock, delivery charges, dispatch times, or timed delivery options, please contact us:

• Phone: 01467 269372

• Email: help@macdonaldplumbingsupplies.co.uk